Shipping & 7-Day Damaged Products Exchange Policy
Clear, transparent, and hassle-free shopping guidelines for DEVUZ Designs customers across India.
Free Shipping Above ₹2,500
Complimentary express delivery on all orders over ₹2,500 throughout India.
7-Day Damaged Products Exchange
Size didn't fit? We offer seamless size exchanges with doorstep pickup support.
24-48h Fast Dispatch
In-stock pieces are dispatched within 24 to 48 business hours with live tracking.
1. Shipping Rates & Delivery Timelines
We partner with premier courier networks (BlueDart, Delhivery, DTDC, and India Post) to guarantee safe and timely delivery to over 19,000 PIN codes across India.
| Order Value | Shipping Charges | Estimated Delivery Time |
|---|---|---|
| Orders ₹2,500 and above | FREE | 3 to 5 business days |
| Orders below ₹2,500 | ₹99 Flat Standard Rate | 3 to 5 business days |
| Metro Cities (Mumbai, Delhi, Bangalore, Chennai, Kochi) | Standard / Free | 2 to 4 business days |
2. UPI
- Cash on Delivery is not available.
- Please provide a valid 10-digit mobile number during checkout to receive SMS dispatch updates and OTP verification upon delivery.
3. 7-Day Exchange Process
We want you to adore how your DEVUZ Designs outfit feels and fits. If you need a different size or style replacement:
- Step 1: Reach out to us via WhatsApp at +91 89216 98854 or email reshmasreejesh5@gmail.com within 7 days of receiving your package.
- Step 2: Share your Order Number (#DEV-XXXX) and your desired replacement size.
- Step 3: Keep the garment unused, unworn, and unwashed with all original tags attached.
- Step 4: Our courier representative will collect the garment from your address, and your replacement piece will be dispatched immediately.
4. Order Cancellations & Inquiries
Orders can be cancelled before they are dispatched from our studio by contacting our customer care team. Once dispatched, the standard exchange policy applies.
Need immediate assistance with an exchange or active order?
Our concierge support team is active Monday to Saturday, 9:30 AM to 6:30 PM IST.
Chat with Support on WhatsApp →